Download pdf conducting the reference interview a how to. If handled carefully, it can be a powerful technique in having accurate information of the interviewee otherwise unavailable. Discuss with students what makes an interview unique compared to other sources of research information. Jul 01, 2002 conducting the reference interview book. Because interviews impinge not only on your own time as a student but also on the time of an innocent stranger, it is vital that you prepare yourself. Everyone who lives and works in your community needs information. Analyzing decide on the purpose, the topic, the nature and methods of analysis that are appropriate. Download book conducting the reference interview a how to do it manual for librarians second edition how to do it manuals for librarians in pdf format. To show your personality, you should dress in a trendy style for an interview. Conducting interviews you have identified information to help you answer your evaluation questions and developed a plan to collect it. This second edition is completely updated, with an allnew section on virtual reference. This guide should be used in conjunction with the right job, right person. General guidelines for conducting research interviews. Recruitment and selection framework, in particular stage 3 select.
Interview know the tasks and competencies be organized and prepared for each interview look and act professional. H o w t o a s k b et t er qu es t i o n s t o m a k e t h e c u s t o mer h a p p y tool kit for a reference interview 1. Using interviews in a research project simmons college. Quick reference guide to planning and conducting the interview the following guide is designed to assist interviewers when preparing to conduct candidate interviews. Interviewing techniques for remote reference the american. Curry texas womans university abstract this paper examined the reference interview literature over the past 10 years to determine how thinking. Midcareer job candidates 2016 society for human resource management page 2 the purpose of this guide is to provide hr professionals and hiring managers with. A level of competency needs to be determined for each desired skill.
Conducting the reference interview would be an excellent text to use in reference courses in library schools and for further training for reference staffs in libraries. Reference and instruction for data sources sciencedirect. Reference checking vermont department of human resources 110 state street montpelier, vermont 056203001. Interviewing conduct the interview based on a guide. It is structured such that managers will understand the process flow from the point of identifying the need for a position to completion of the hirepromotion package. Be approachable smile give a friendly greeting treat all customers as equally important reduce physical barriers 2. Creating the blueprint for your house cynthia grant, phd university of coloradodenver azadeh osanloo, phd new mexico state university the theoretical framework is one of the most important aspects in the research process, yet is often misunderstood by. As we can see from the video, its rarely as simple as it seems. Pdf on sep 1, 2003, catherine sheldrick ross and others published the reference interview. Conducting a reference interview is more of a challenge in this more bustling. Follow the interview protocol carefully to ensure that you dont have to schedule a second interview to ask questions that may have been skipped. First of all, its a good idea to give the candidate at hand some visibility into how you conduct reference checks.
Simply record the interview on the works cited list as follows. The reference interview is far from being a simple verbal interaction between two people. Conducting the reference interview is essential reading for newcomers to the reference desk, as well as librarians who have served our profession for years. Interview etiquette codes of conduct for interviews. Reference now merged with oclcs questionpoint were both created.
They also give you insight into the skills and abilities they possess, which will help them to succeed in the position they have applied for. Increasing attention has been given in the literature to the process of conducting an interview, particularly with respect to the. This guide is intended to be a reference manual for managers to use when conducting new hire and promotional interviews. It may be required that you conduct an interview with an expert in a particular field as the main reference for your essay or as a supplement to other books and short texts that you have gathered in your research. Susan barb of questionpoint 247 trains backup staff for the 247 cooperative. Conducting interviews in order to help you prepare for your interviews, we have provided a number of resources and documents to assist you in formulating legal and relevant interview questions. The records of our national life guidelines of the successful reference interview from american library association guidelines to a successful reference interview the five main areas to the reference interview are. In preparation for this merger, a series of employee training sessions, including sessions conducting an effective reference interview. Scan the signed, written permission word doc and be ready to send it via email to each reference, if asked for it. A conversation between an archivist and a researcher designed to give the researcher an orientation to the use of the materials, to help the researcher identify relevant holdings, and to ensure that research needs are met. The development of electronic resources for libraries to use in reference services. While qualitative interviews can be guided by different objectives, those that you will conduct for this course will be. Pdf the automatic qa system described in this paper uses a reference interview model to allow the user to guide.
Chapter one, why bother with a reference interview. Understanding what could happen, and being prepared, will help you successfully navigate any interview situation. Conducting the reference interview catherine sheldrick ross. An interview cannot be done well if the questions being asked are inappropriate or uninformed. Interview is nothing but an interaction between the employer and potential employee where the employer tries to judge the individual on various parameters for prospective employment in organization. Pdf modeling reference interviews as a basis for improving. In this stage, it is important to clarify the purpose of. Definition, objectives, types and guidelines for effective interviewing. Whenever possible, arrange a meeting with an expert in the field of your inquiry.
Invite students to brainstorm the qualities of an effective interview. A man approached the reference desk and asked a simple question. The world trade organizations general agreement on trade in services, and author of. In teaching new librarians or students how to conduct an interview, especially in the. Information sheet stage 3 select a step by step guide. An effective interview allows an employer to gain valuable information about an applicant, determine if they have the skill set necessary to perform the job. A research interview involves an interviewer, who coordinates the process of the conversation and asks questions, and an interviewee, who responds to those questions. This cuts out the data entry part of survey research i. Types of job interviews you may experience many different types of job interviews. The steps of the reference interview state library of iowa. There wouldnt be anything inherently wrong about this except the book was. They also give you insight into the skills and abilities they possess, which will help.
Conducting the reference interview, third edition ala store. Guidelines that can be applied in any type of reference interaction, including. Can be in a single study or in multiple phases of a study. If you have any additional questions, please contact the recruiter for your area. I always ask the candidate if i may contact the reference and if they are aware i will be doing so, says jeannette seibly, founder of business advisory firm seibco and author of hire amazing employees. In the last tip sheet, we discussed strategies for developing and collecting surveys. Mixed methods research characteristics of mixed methods research collect and analyze both quantitative and qualitative data.
This combination of interview stages, passing a phone technical interview and moving into a facetoface interview for additional depth, is the most successful. Types of interview the interview is a more flexible form than the questionnaire and, if intelligently used, can generally be used to gather information of greater depth and can be more sensitive to contextual variations in meaning. There is a lot going on in an interview situation, and its easy to overlook information that doesnt fit with your preconceived assumptions of what people were going to say and do during your interviews. It features models of communication such as sensemaking and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews. Another investigation of librarian behaviors that affect search outcomes was conducted by durrance. Conducting the reference interview isnt a bad book, but its basically 280some pages on how not to be a jerk. Making contact with the user is the first step in what is known as the reference interview. Why it needs to be used in every well, almost every reference transaction find, read and cite all. The first steps in the conducting revealing reference checks process are. In addition, she is the author of the impact of information policy and coauthor of constraining public libraries. Pdf on apr 1, 2007, john joseph doherty and others published. The reference interview is the heart of the reference transaction and is crucial to the success of the process.
The documented essay using the interview as a source. Keywords informal conversational interview, general interview guide, and openended interviews creative commons license this work is licensed under acreative commons attributionnoncommercialshare alike 4. Supporting material can be found in several appendices. Assessing sas skill level during the interviewing process. Throughout this guide you will find many examples to illustrate key steps. Conducting qualitative indepth interviews persons who wish to conduct an effective qualitative indepth interview will need to appreciate the purpose of these types of interviews and the basic techniques associated with them. But in practice, many researchers comply with the steps listed below punch, 1998. Chat reference unl digital commons university of nebraska. A reference interview is a conversation between a librarian and a library user, usually at a reference desk, in which the librarian responds to the users initial explanation of his or her information need by first attempting to clarify that need and then by directing the user to appropriate information resources. Librarianpatron interaction in the virtual environment evelyn l. It is essential that the analyst has a good understanding of the context of the situation before beginning an interview. Kop conducting the reference interview av catherine sheldrick ross, kirsti nilsen, marie l radford pa.
You should be prepared to answer all interview questions, legal or not. It requires training in the skills, techniques and requirements of successful interviewing. Tips for conducting job interviews office of human. The section on the readersadvisory interview is now a full chapter. Jan 05, 2018 learn about reference checks, which allow the supervisor to verify the information already provided by the candidate, and to ask about performance and accomplishments.
Secure written permission from your candidate to talk to all past bosses. Strong listening and questioning skills are necessary for a positive interaction. Teaching the art of the reference interview assistant librarian for reference marian gould gallagher law library university of washington. Chapter three, finding out what they really want to know, outlines common problems in reference interviews. Conduct of the remote refer ence interview, the truly human element in the reference process now. Conducting a research interview article pdf available in journal of medical imaging and radiation sciences 431. Interviews can be conducted facetoface or over the. Or, if you are investigating a particular group of people, interview a typical member. Following the steps of the reference interview can help library customers articulate what information they really need. When possible, it is often a good idea to tape record an interview in order to verify your notes after the interview is complete. The classical survey research tradition, geared to producing quantita. A certain amount of research is required prior to conducting an interview.
It is a facetoface interaction between interviewee and interviewer. The librarian must be effective in identifying the patrons information needs and must do so in a manner that keeps patrons at ease. American archivists, 1977 has nothing on how to conduct a reference interview. The general interview the form and content of the facetoface interview varies among the respondents. With my newly minted mls, i thought i better do a good reference interview.
The reference interview is far from being a simple verbal interaction between two. The team leads or managers do the reference checks, not nontechnical human resource personnel. Within this research, a set of skills should be outlined. Very comprehensive guide on how to conduct the reference interview, addresses both inperson and virtual reference and deals with how to manage difficult situations is geared more towards public libraries than other types of information organizations includes info on readers advisory and working with specific populations, e. New york state department of civil service committed to innovation, quality and excellence how to conduct a job interview contents planning the interview 1 questions you maymay not ask 5 conducting the interview 15 post interview 20 appendix 24 documentation sample interviewing questions interview schedule evaluation worksheet history and. Inform students about the responsive nature of an interview.
This handbook offers information and tips for librarians on conducting the reference interview. Tips for conducting job interviews behaviorbased interview questions are designed to generate specific examples of ways in which applicants have performed similar tasks in the past. Well, are you looking for books on any specific type of poultry. Managers fact sheet conducting an effective interview. Marie radford joins authors ross and kirsti nilsen, bringing her expertise and research on virtualreference services. Interviewing is not only a resourceful way to add to your. Discovering the needs of each individual who comes in to the library calls for people skills. An individual must do well in interviews to be a part of his dream job. Explain the type of interview you are conducting and its nature. Institutionalizing the reference interview means that it is more likely that training is provided and that individual reference interview skills are evaluated. Similar to the regular reference interview, a data interview requires us to ask our. Conducting an unstructured interview there are no official and agreedupon guidelines for how to conduct an unstructured interview. Phone interview the phone interview is a screening device meant to eliminate candidates and narrow the pool of applicants for personal interviews. Jul 01, 2011 there are many definitions of the reference interview, but they all boil down to the same thing.
Supervisors will find it an effective tool for evaluating staff performance, librarians will find it helpful for daytoday reference transaction analysis, and students will find it to be. Jul 05, 2007 a group of six mlis students made this puppet show to illustrate what not to do at a reference interview. In this tip sheet, we provide recommendations for conducting interviews. If you want them to ask questions, specify if theyre to do so as they have them or wait until the end of the interview. General reference competencies include reference interview skills, which are discussed.
An interview is a conversation for gathering information. The use of this teaching model despite different formats of conducting clinical assessments, counseling students need to understand the relative position of the clinical assessment in the counseling process. Circulation staff were instructed on reference interview, types of information. Transcribing prepare the interview material for analysis. Tell them how to get in touch with you later if they want to. Qualitative research methodinterviewing and observation. According to oakley, qualitative interview is a type of framework in which the practices and standards be not only recorded, but also achieved, challenged and as well as reinforced. A howtodoit manual for librarians, second edition how to do it manuals for librarians catherine sheldrick ross, kirsti nilsen, marie l. An interview is your initial contact with a prospective employer. Point out that an interview enables a researcher to dig deeper by asking additional questions. The first thirty seconds, describes basic skills necessary for making initial contact with researchers. As no research interview lacks structure most of the qualitative research interviews are either semistructured, lightly structured or in. Interviewer tasks and skills to conduct a good interview, interviewers need to be trained.
A proper analysis will ensure that you go through your data in a systematic and thorough manner. If conducting an interview with company employees, for example, the analyst needs to understand the organisation and its. Conducting a successful interview process doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. Cooperative library systems 247 reference now merged with oclcs. Conducting an interview because interviews impinge not only on your own time as a student but also on the time of an innocent stranger or participant not so innocent or strange, it is vital that you prepare yourself adequately in advance. How do you, the reference provider, work together with a patron to figure out what it is they need to know and how to help them find it. Conducting an indepth interview kvale 1996 details seven stages of conducting indepth interviews. New york state department of onondaga county, new york. Be approachable yes, i repeat this i think that phone number will be in a directory. The reference interview can be thought of as a conversation where one person asks another for help in finding information about a topic which they may know little about and have a harder time trying to describe what it is they want to know about it. You can read online conducting the reference interview a how to do it manual for librarians second edition how to do it manuals for librarians here in pdf, epub, mobi or docx formats. Stages of interview investigation thematizing the why and what of the investigation. Referee checks are an assessment method where supervisors or other.
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